Showing Up to a Toyota Meeting Without a Problem | Andre DeMerchant
Andre DeMerchant showed up to one of his first Toyota manufacturing meetings without a problem to report -- and…
At Toyota, Having No Problems Was the Problem
At Toyota, every manager was expected to bring a problem to the meeting. Andre DeMerchant learned that the hard way when…
The Missing Precondition for Lean: Psychological Safety at the Top | Lean Blog Interviews
Here's the YouTube description. The first two sentences carry the keyword and hook before the "Show more" cutoff. Why do…
When speaking up gets your head handed to you
Gary Peterson on why people at O.C. Tanner stayed quiet. Every time they offered an opinion, they got their head…
It didn't work. So they tried again, and again.
Gary Peterson on the first suggestion in four years. Two employees tried their idea, it failed, they adjusted, it failed…
They didn't hire the most skilled. They hired the problem solvers.
Gary Peterson on what "the best 16 of you" actually meant at O.C. Tanner. Not the most tenured or highest-skilled, but…
The first cell was so good people danced while they worked
Gary Peterson on the first U-shaped cell at O.C. Tanner. More than twice as efficient, with music, laughing, and…
ThedaCare, Lean Thinking, and the Future of Healthcare Improvement (2009)
In this Fox News segment, Griff Jenkins visits ThedaCare in Appleton, Wisconsin, to look at how the health system…