Mark by Mark Graban

Mark Graban: Lean Leadership & More Mar 5, 2026

“You Don’t Think I’m Nice?” — Why Forced Niceness Hurts Black Women

What happens when “be nice” becomes a form of pressure? In this clip from My Favorite Mistake, Jen Fry talks about…

Mark Graban: Lean Leadership & More Mar 4, 2026

Adults Aren't Trained for Feedback (So Teams Struggle)

Most adults were never taught how to give or receive feedback... yet workplaces assume we just "know how." In this short…

Mark Graban: Lean Leadership & More Mar 3, 2026

Your Feedback Isn’t Helping (Here’s Why)

Most feedback fails for one simple reason: it’s too vague. Saying, “That’s not working,” doesn’t help anyone improve. In…

Mark Graban: Lean Leadership & More Mar 2, 2026

Stop Being "Nice" — It's Making Everything Worse | Dr. Jen Fry

"Niceness is keeping the peace. Niceness is 'I don't want to be a problem.'" Dr. Jen Fry explains why being "nice" --…

Mark Graban: Lean Leadership & More Mar 2, 2026

Why Niceness Is Ruining Your Team's Culture | Dr. Jen Fry

Why do so many teams avoid conflict -- and why does that avoidance cost more than the conflict itself? Dr. Jen Fry,…

Mark Graban: Lean Leadership & More Mar 2, 2026

Conflict Avoidance Is Costing Your Team More Than You Think | Dr. Jen Fry

Dr. Jen Fry's favorite mistake is a disagreement with her best friend that led to eight months of silence -- and…

Mark Graban: Lean Leadership & More Feb 26, 2026

Not Every Issue Has “Two Sides” — Especially in Public Health

If it’s raining, you don’t bring in two “experts” to debate whether it’s raining. So why do we do that with medicine and…

Mark Graban: Lean Leadership & More Feb 25, 2026

Doctors’ White Coats Are a Costume (Here’s Why That Matters)

Why do doctors wear white coats? It’s not just about hygiene. According to infectious diseases physician Dr. Tyler…