Mark by Mark Graban

Mark Graban: Lean Leadership & More Sep 8, 2026

She Opened an Office She Couldn't Afford | Susan von Seggern

Susan von Seggern handed the finances to her business partner and stopped looking at them. Then she decided her PR…

Mark Graban: Lean Leadership & More Sep 3, 2026

Why Aviation Expects Pilots to Make Mistakes | Steve Montague

Airline captain and retired Navy pilot Steve Montague explains why aviation stopped expecting pilots to be flawless.…

Mark Graban: Lean Leadership & More Sep 2, 2026

How a Captain Makes It Safe to Speak Up | Steve Montague

Airline captain and retired Navy pilot Steve Montague describes what he did to make speaking up more likely on his…

Mark Graban: Lean Leadership & More Sep 1, 2026

Your Gemba Walk Isn't a Gemba Walk If You Do This

Too many leaders think a gemba walk means going to the floor to look at a metrics board. That's just moving the…

Mark Graban: Lean Leadership & More Sep 1, 2026

What a Month of Being Shut Down Does to a First Officer

Retired Navy pilot and airline captain Steve "Monty" Montague shares his favorite mistake, though he says that is not…

Mark Graban: Lean Leadership & More Aug 31, 2026

Why This Pilot Stayed Silent About a Speed Violation

Retired Navy pilot and airline captain Steve Montague describes a month of flying with a captain who shut down every…

Mark Graban: Lean Leadership & More Aug 31, 2026

The Pilot Who Decided to Let His Captain Be Wrong | Steve Montague

Steve Montague watched his captain fly 50 knots over the speed limit below 10,000 feet, and he said nothing on…

Mark Graban: Lean Leadership & More Aug 28, 2026

Why Bad Bosses Are So Common: Promotion, Training, and Ego

Cruel and unfriendly bosses are far too common, and companies usually had a hand in creating them. I started my career…